11 Reasons You’re Doing Customer Support on Twitter All Wrong


Not having customer support on Twitter cost you money!

In a report published by Zendesk, 40% of customers would purchase from a competitor once they learned that the competitor offers superior customer service. Have you tried reaching out to your shipping company, e-commerce store regarding your late order or cable company in regards to your account only to be disappointed by no replies or there is no official customer support on Twitter?

Can i get a yes?


The truth is 67% of consumers have used a brand’s social media for servicing either for inquiries or solutions. READ MORE

How to Gain More Leads using Facebook Lead Ads

14 effective ways to use facebook lead ads

What is your favourite advertising platform? Are you making use of Facebook lead ads in your inbound marketing strategy?

Knowing that 65% of Facebook’s 1.5 billion population check Facebook every day, I would advise integrating Facebook lead ads into your marketing strategy.

According to 2013 State of Inbound Marketing Report, 52% of marketers sourced a lead from Facebook and this number has grown over time. Lead ads from Facebook is far cheaper and efficient compared to driving leads to landing pages and with third-party tools like snaptiks, your leads can be imported into MailChimp or getresponse. READ MORE