Not having customer support on Twitter cost you money!
In a report published by Zendesk, 40% of customers would purchase from a competitor once they learned that the competitor offers superior customer service. Have you tried reaching out to your shipping company, e-commerce store regarding your late order or cable company in regards to your account only to be disappointed by no replies or there is no official customer support on Twitter?
Can i get a yes?
The truth is 67% of consumers have used a brand’s social media for servicing either for inquiries or solutions.